The car was in great condition, and the staff at the counter were warm and professional.

Very smooth process. After landing in London, there was a shuttle to take us to the rental location. We received a brand new car, absolutely fantastic. The car was great. Highly recommended.

The service was good and the vehicle description was accurate, but they didn't let me see the car first. I didn't know if a compact car would fit all my luggage, so I had to upgrade. Nobody came to help me with the car, and there was no explanation about the car's condition. Since I don't speak any English, my daughter had to find someone to show us how to use the car.

They dont appear to be prepared to make clear resdy in time for orderly pick up. After droo off I realize I have my mobile phone mount/holder left in the car. No one from Europcar kind enough to inform me to pick up the item.

Car was very comfortable and GPS worked perfectly

Would make things easier if EasyRentCars made it clearer the shuttle bus was for Europcar