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Search for Europcar Car Rentals in Cairns

Unprofessional payment handling. Inexcusable

Reviewed: Wed, Jul 24, 2019
About Europcar: 7.3 /10
Annoyed that they placed a hold on the cost of rental and advised that $400 would be released when car was returned. Instead they took a further $657 out of my account and did not release my holding amount in essence costing me $1657. Called and was advised by customer service that it would take up to 10 days for funds to be released. Unprofessional and rude as that process has an impact on my family personally as we have a disabled child and funds are required at all times to purchase medications. Had to borrow extra cash to buy medicine for my child
About QEEQ: 7.0 /10
KIA Carnival image
Europcar
Cairns Airport(CNS)
Cairns
Australia
Full Size Van | KIA Carnival or similar

Relevant Reviews on Europcar in Australia

William Piers

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Europcar
Cairns Airport(CNS)
Cairns
Australia
Reviewed: Thu, Feb 20, 2025
About Europcar: 10.0 /10
Excellent. The car was very clean and new. The paperwork was processed very quickly, and this car model is very easy to drive.
About QEEQ: 10.0 /10

Sabrina Salome

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Europcar
Brisbane
Australia
Reviewed: Sun, Apr 28, 2019
About Europcar: 6.0 /10

Cheng Li

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Compact SUV | Mitsubishi ASX or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Nov 12, 2019
“Good rental experience”
About Europcar: 10.0 /10
Service fast and nicely. The car is in a good condition.
About QEEQ: 10.0 /10
Good experience.

J.Cheng

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Intermediate | Toyota Corolla or similar
Europcar
Avalon Airport(AVV)
Avalon Beach
Australia
Reviewed: Tue, Jul 16, 2019
“car condition very good.”
About Europcar: 10.0 /10
staff nice and good explanation
About QEEQ: 10.0 /10
easy to book , easy to use

VP HIEW

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Economy | Kia Rio or similar
Europcar
Sydney
Australia
Reviewed: Tue, May 21, 2019
“Bad Experience”
About Europcar: 6.7 /10
I had a very bad experience with Europcar. The staff made some mistakes on contract so we have been waited for 1 hr to get our cars. After rental, we returned the car to Europcar, the staff there has checked and kept the key. They emailed us again and mentioned we did not return. Also, we were extra charged by Europcar $250+ Aud. And I have to make oversea call to get back my refund. Overall, it really makes us very disappointed with the car rental service.
About QEEQ: 9.0 /10

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