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Search for Europcar Car Rentals in Cairns

Unprofessional payment handling. Inexcusable

Reviewed: Wed, Jul 24, 2019
About Europcar: 7.3 /10
Annoyed that they placed a hold on the cost of rental and advised that $400 would be released when car was returned. Instead they took a further $657 out of my account and did not release my holding amount in essence costing me $1657. Called and was advised by customer service that it would take up to 10 days for funds to be released. Unprofessional and rude as that process has an impact on my family personally as we have a disabled child and funds are required at all times to purchase medications. Had to borrow extra cash to buy medicine for my child
About QEEQ: 7.0 /10
KIA Carnival image
Europcar
Cairns Airport(CNS)
Cairns
Australia
Full Size Van | KIA Carnival or similar

Relevant Reviews on Europcar in Australia

Eudora Dan

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Europcar
Melbourne
Australia
Reviewed: Wed, Jan 18, 2017
About Europcar: 10.0 /10
The staff seemed impatient possibly due to our communication issues. When picking up the car, we were told it needed washing, which made us wait for half an hour.
About QEEQ: 10.0 /10

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Mini Van | Kia Carnival or similar
Europcar
Canberra
Australia
Reviewed: Wed, Apr 27, 2022
About Europcar: 8.0 /10
Car was not cleaned from earlier booking.
About QEEQ: 10.0 /10

P.van Camp

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Full-Size | Holden Commodore or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Mar 13, 2020
“Enjoyable enough”
About Europcar: 10.0 /10
Thought I was getting a commodore as the ad. suggested only to be told that you don't have commodores.
About QEEQ: 10.0 /10
I didn't realize the connection between easy and europe, not that it mattered.

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Large SUV | Land Rover Discovery Sport or similar
Europcar
Hobart Airport(HBA)
Hobart
Australia
Reviewed: Mon, May 13, 2019
“Fantastic car and value for what we got.”
About Europcar: 10.0 /10
Car exceeded expectations
About QEEQ: 10.0 /10
Easy and straight forward. No hassles.

N.Carruthers

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Intermediate | Toyota Corolla or similar
Europcar
Hobart Airport(HBA)
Hobart
Australia
Reviewed: Mon, Feb 25, 2019
“Got a free upgrade through Europcar great value very happy with the service”
About Europcar: 9.3 /10
Yes - free upgrade!
About QEEQ: 10.0 /10

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