Quick and easy. Found the best rates.

The phone number on the booking confirmation was not a phone number but an excel converted string of numbers and letters. The pin location that was included pointed to a location far off from the actual car rental office. Nowhere on the confirmation was mentioned that the actual rental was through Thrifty car rental. This would have helped tremendously finding the right place...

The initial car was of a smaller category. After which a car of the category requested was 'found' A £750 deposit was requested, which could be reduced to £250 if a premium was paid on the day rate of £12.00 a day. This pushed the budget over and was no small inconvenience.

Car was good. Wait was too long. What is an equiv car should be better defined. Staff Jon preferred that I cancelled! They agreed to cancel the first 500 taken on a S$ card(to take away forex diff), instead took 500 off a UK TSB acct. The first deposit was not cancelled or returned to the card account. WOULD HAVE BEEN BETTER FOR DOLLAR TO RESERVE THE CREDIT. That was how SIXT secured their deposit in my earlier week's rental. So much neater, and more considerate to the customer.

Presently surprised wth Price Drop Protector. Pleasant little innovation. Keep it up in looking after your customer's interest.

I spoke with 2 different persons at Customer Services and both were extremely helpful and resolved my query promptly

Easy to book and competitive pricing.