Budget at Tenerife South is by far the best hire company with a spacious site, lots of booking staff and almost new- if not new cars on offer!- I now make a bee line to them

Just - The best! I loaded up my polo up with flat packs from Ikea and built my mum a dining table and six chairs- saved the cost of transportation in the hire alone!!- Magic

As per the booking I was expecting and Audi A3 but they offered me VW Golf, little disappointed, but overall decent experience.

Good rates and very user friendly interface.

We waited around 30/40 minuties in the collection que for our vehicle, service seemed really really slow for each customer even though there were two members of staff dealing with customers and a third behind a computer. When it eventually came to our turn, we were told about the deposit if £1950 to put onto a credit card this was fine as we had taken out our own damage waiver Insurance. The staff member asked if we wanted to upgrade so £0 deposit on a credit card when we said no thankyou she seemed quite shocked and checked we were sure. We had booked a group c vehicle c4 cactus or similar, we were given paperwork to sign for a vw polo when we questioned this and asked is that not smaller will we fit, we were told yes you will be fine there is only three if you. We said we would go see the car and see if the size was enough for us as we just wanted to get on our way after a long wait. We walked away and decided to look online, seeing that a vw polo is smaller and is group b vehicle we returned to the desk again and joined the que after a few minutes the lady that had served us noticed we were back and approached us we explained about the different group and that we would just like the car we booked and paid for in the same group. We waited again and after a few phone calls we were then allocated a Hyundai i30 and so went to collect that. While waiting for the car to arrive we saw the couple before us who had still not left either they were on there third car the first one had an issue (can’t remember what) and the second one had a flat tyre they had been told it’s fine just take the car and you can get the tyre blown back up. Why would any customer just landed for there holiday want to do that?? And what if it couldn’t simply be blown up? This demonstrates really poor customer service. At the desk when we asked about getting the polo we were told there are no c4 cactus we’ll surely then you should upgrade us if you don’t have what we purchased not downgrade

Booking was fine and easy to do

Everything about the car rental was very good indeed except the time to it took to pick up the car. It took over 2 hours ! The representatives were very pleasant and helpful but each customer took an average of 30+ minutes to process, only one customer was processed under 30 minutes. The drop off time and process however was excellent !

Very impressed with Easyrentcars.com. The process of booking was easy and clear.

Budget accepted the booking and had my flight arrival time but when I arrived at the office it was closed leaving me stranded and having to book another car through Sixt who were extremely helpful and claimed it often happened with Budget. Other customers were also stranded in the same circumstances.