CAR RENTAL REVIEWS ON ADVANTAGE IN NEW YORK

Yes it was

Great app

It was very easy to pick up of car and also to drop off. In this moment the best rental car, in my brief experience!

Car was filthy. Only one person working the counter and long line. Tried changing for roadside assistance which had never been agreed to or discussed.

Very easy convenient and affordable. Customer service was absolutely Fantastic. Very little wait time.

I had the worst experience at the rental place,My car was not ready at the pick up time and had to wait 2+hrs before i got the car a

They had no car when I arrived I had to wait a long period they upgraded the car but I should Have been entitled to a discount for my hardship

the car was not up to expectations. i feel i deserve a discount for having to wait for a bad car to show up. i left for my trip late and in a car too small to take my packed luggage.

I was surprised at the uncleanliness of the vehicle. Dirty seat, windows and console.

When I arrived on time to pick up my rental, Advantage did not have any cars. Instead I was told that there was a two hour "waiting list" and that they would call me when a car was available. The staff was nice during what I'm sure was a frustrating day for them, but ultimately Advantage failed at the one thing I counted on them to do: give me a car that I had reserved (and prepaid for!).

They need to better educate renters on the likelihood of hitting toll roads & bridges so that the renter can make a better informed decision on whether or not to get the toll pass. As it stands, I felt as though they intentionally didn't well inform me so that they could charge higher rates for the tolls.

Did not want to help with the issue and just kept brushing me off

No issues on collection. Nice car, fitted the bill. Easy drop off.

So easy. Very helpful in passing a message to the hire company when we were running late.

Very professional!

The vehicle exterior was extremely dirty. This made visibility from both the front and rear windscreen more challenging that it should have done. I am 51-years old and have rented vehicles many times in my life but this is the dirtiest car I have ever had (I did not see this when collecting the vehicle as it was dark). The inside was acceptable although the back seat had a few minor stains. The collection process was acceptable but took a little longer than I would have liked. Also, I was not happy that I was not allowed to use a US credit card for guarantee purposes on the basis that we had CDW included in the booking. This meant my UK current account had to receive an actual debit and subsequent recredit at the conclusion of the rental. Lastly, I would have preferred the collection and dropoff point to be in a covered facility than on the roof of the Hertz operation. It was raining hard when we returned the vehicle.

No problems here. Competitive price and easy website to navigate.

Wish the prices were lower

You’re understaffed and do not appear to check vehicles mechanicLe status.

Wait a long time get the car

In the contract, it's highly important to arrive at my pick up time on time. I actually got to the place a few minutes early and the staff informed they had no cars available and there were 5 people in front of me waiting on a car. I was offered no compensation for their overbooking and I was not informed that if you leave the state of New York, you MUSt pay a toll to get back in to the state (I opted to not get a toll tag because I had not planned to use the toll on my journeys from NY to NJ and back). The vehicle felt like it had not be serviced in a while as the brakes on the vehicle did not respond as quickly as they should. I would not recommend Advantage to anyone, even if they are the cheapest, which seems to be because they do not service their vehicles and overbook.

I enjoy the platform. I plan to use it for future rental car needs.

The systems were down. I arrived at about 8:45 am on a Friday morning and left about 10 am. Apparently it was the internet..they should have suggested alternative options sooner and informed us sooner as we waited online.

Front desk customer service employee fought with me. Not part of my conversation. They have contacted me about the issue. Very unprofessional. Terrible employees. Customer service means customer service.