A Trusted QEEQ Partner
Founded in Auckland in 1987, ACE Rental Car started only with a fleet of 2 to target the more price sensitive local travelers. Working hard to keep their prices low and quality high, ACE Rental Cars has since expanded into neighboring Australia targeting the New Zealand Tourist. Since its acquisition by Hertz, ACE Rental Cars has since grown to operate 17 Branches in 15 Australasia cities.
At QEEQ, we pride ourselves on working with the best in the industry to provide you with the best reliable products. We are proud to be working with ACE to bring to you the best there is to offer.
Various Cars to Rent around the World
After its acquisition by Hertz, it has now expanded to offer you economical and premium forms of travel. ACE still stays committed to targeting the budget-focused domestic and inbound travel market.
Vision: Why would you go anywhere else
ACE Rental Cars is Committed to being the market leader for the supply of affordable, modern rental vehicles in New Zealand and Australia. By placing a high importance on simplicity, they provide the exceptional customer experience. Having won the Canstar Blue Awards for customer satisfaction and value for money, ACE has been living true to their Vision. Enjoy the convenience of customizing your rental experience with ease and immense support by renting with ACE Rental Cars through QEEQ.
/10
Vehicle condition
9.3Vehicle cleanliness
9.2Spaciousness
9.6Counter staff
9.2Pick-up location
8.7Drop-off location
9.4Pick-up time
Drop-off time
10
Excellent
Brilliant
Gold Coast
Reviewed: April 21, 2024
9.3
Very smooth experience.
We got an upgrade to a good diesel 4x4 which was good. The counter staff member (pretty sure it was Denise) was great. The car was pretty dirty but they had some issues with getting cars delivered in time so the staff were managing everyone really well.
Melbourne
Reviewed: April 8, 2024
9.3
Car fantastic, a pleasure to drive. Booking and pick up experience disappointing.
Staff at pick up were a little rude. Admittedly we arrived a little early but were told we had to wait outside in the heat until our allotted time.
Sydney
Reviewed: March 4, 2024
10
Positive experience without any worries for further up-sell
Car met my expectations and it was a nice drive for the road trip. Thankfully there weren't any issues with the car throughout my 6 days of driving it, and it was reliable in my experience.
Brisbane
Reviewed: February 29, 2024
7
Not ever again
Drove away with 2x clear cellotape on the windshield but could take it off after an hour
Wellington
Reviewed: February 28, 2024
8.7
Very good
The car handled really well but only after the lane control was turned off. It would be good if customers were advised about the lane control system and how to turn it off as it was terrible to drive through the winding hill roads with it on. The car interior was dirty and should have been cleaned before hiring it out.
Auckland
Reviewed: January 16, 2024
8.3
Very good
Given the holidays pick-up took longer than expected but it was easily solved by their partner company. The contract was signed in a rush and before inspecting the vehicle which led to the extra step of writing an email and making the drop-off staff aware of the original state of the car.
Gold Coast
Reviewed: January 15, 2024
10
Excellent
Car was more than up to the job required although sat nav would have been better as an option Staff at ace couldn’t be more helpful
Auckland
Reviewed: January 12, 2024
9.7
Excellent
Great service and great car - no issues at all. At drop off location, they even used their shuttle bus to drop me somewhere other than the airport (not a big detour though) - nice touch.
Christchurch
Reviewed: January 10, 2024
10
Ace rental very good and helfull, great car
Car was great, staff was helpful,
Auckland
Reviewed: January 9, 2024
9
Hertz insurance policy was quite disappointing. In accident, ur fault or not, U stillpay the excess.
There’s is no afterhours support. After 4:30pm, there’s no one to talk to.
Auckland
Reviewed: January 8, 2024
10
Excellent
Great car.We got a Hertz car as Ace had closed for the day by the time we got there.
Auckland
Reviewed: January 4, 2024
10
Super impressed!
This car was much nicer than we expected. Fantastic!
Dunedin
Reviewed: January 3, 2024
8
Good value rental over the Christmas holidays
Mid-sized sedan car was provided as the ‘mystery car’ on arrival. No issues with the car during the 2 week hire period. Easy process at pick up and drop off. Helpful staff and only 5-10 minutes shuttle away from the terminal.
Auckland
Reviewed: January 2, 2024
10
Straightforward and easy
Straightforward, easy payment, pick up and return, very satisfied!
Adelaide
Reviewed: December 30, 2023
7.7
Renting through mobile app platform is the future, so far so smooth.
I booked a Mitsubishi ASX, but was given a Mitsubishi Outlander, it was a little bigger but comfortable the same. Pick up instructions was to call up for a free transfer to Ace Rentals about 1-2 km away from Queenstown airport terminal, the transfer was smooth. At pickup, the guy was clear to explain and checked all documents, but cautioned me about my liability excess is $5500, that got me worried even I bought AXA coverage through QEEQ. At returning the car, the lady was not helpful, I had a dent on the vehicle front passenger bumper cause by a big landscaping rock while reversing for parking, she seemed panicky and quickly made a report for me and charged me excess of $5755.08 on my card. She was not helpful to explain how is the process, more worried about the next customer picking up vehicle, when I ask for credit card slip, she said she do not have one for me, luckily I took a photo of Ace Rentals copy which I signed. Later then I realised on the accident report it said they charge me excess $4783, but then I paid on credit card $5575.08, still not sure why, hopefully could be resolved later when they obtain an assessment of cost of repair to bumper, after Christmas they say. When I ask for if they have a telephone contact which I could call from Singapore, she said another guy will call me. I kept calm , since I had to catch a flight, and trust QEEQ and AXA insurance would help clear things up.
Queenstown
Reviewed: December 17, 2023
7.7
Good
Signage not very good hard to find
Adelaide
Reviewed: December 7, 2023
10
The Toyota was comfortable to travel around the South Island on New Zealand - ( travelled 3,000 kms)
The car had a built in GPS which was very handy to have Good staff in store Staff could have walked us to the car and shown us its features and asked if we required any information about the car.
Christchurch
Reviewed: December 4, 2023
10
Easy and stress-free vacation car rental
The car exceeded expectations. I had a late flight arrival so I was able to organize with a worker to have the keys left with the Hertz rental station and this worked out perfectly.
Queenstown
Reviewed: November 28, 2023
10
Excellent
When booking a infant car seat, it would be great if was contacted about age of infant so they car seat was installed in the correct form. When picking up the car we waited 45 minutes for some to come and help us put it in rear facing which is the legal way the car seat need to me installed for our 5 month old. We are also still waiting for our bond to be returned to our bank account.
Dunedin
Reviewed: November 25, 2023
Alamo
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8.2 / 10 Very goodACE
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