GOLDCAR CAR RENTAL REVIEWS IN ITALY

The Car required 2 litres of oil and the windshield water reservour was empty. I do not think the car was properly maintained between rentals

Very unfriendly staff, lot of time to be served, absolutely insist on selling another insurance

Nothing to add, good service

I Forget GPS in the car. No answer on the phone. Send email, no answer til yet?

Dommage l’assurance presque imposée de 180€

Always excellent service a d quick

The best car rental app I have ever came across

Goldcar always try to sell extra option and sometimes you can't refuse of them. last time it was service of fuel refill and i couldn't rent car without this service. This time it was the pick-up location. Although as said in booking terms pick-up location is in the airport but you need to pay 20 euro for that. otherwise you have to go to other parking about an hour by yourself. And they charged me for the last rent which was 1,5 years ago for empty fuel tank returning, although i always return the car, refilling full. They didn't show any evidence, fotos.

There is never enough on staff. I had to wait over 90 minutes. I will not be using this company again

Did a good job

Our original car had mechanical issues then we got downgraded to a weak little micro car........ All this took more then an hour total....

Nous avons été facturé de 180 euros pour une vérification de pneu sans nous en avertir Au moment de signer la personne nous a simplement dit qu Il sagisait d'un papier attestant que nous avions rendu avec le plein d'essence

Car was as expected but very dirty. Counter stuff was busy trying to sell additional insurances and not really listening

The whole personal (pick-up, car return and customer service) was extremely extremely rude. They have offered me a bad car, with lots of km that was supposed to have the last rental with me (it was written on it "no fuel") I have received an invoice with 50 eur penalty + 13 eur for petrol charge even if I have returned the car with 2/8 as mentioned on the booking. A Fiat 500 was available at the moment of booking but they didn't wanted to offer it even if I have asked and booked it. They have offered me this very used Renault Clio and have threatened me that if I don't accept it, they'll mark me as no show. Whole process took around 1 hour. Me Antonio (man with a beard within 4th floor was not speaking very well English and when I have tried to speak Italian mentioning I don't speak it very well, he was aggressively correcting my spelling but he couldn't speak English even if working for an International car company). Francesca and Fernanda from 2nd floor didn't wanted to help either. This is the worst rental experience I have ever had, I rent around 10-15 cars per year, this was the first time with Goldcar but probably the past one. I don't know how to cancel the invoice for mussfuel considering that I have pictures that prove I was wrongly charged.

Continue providing the support you currently provide and useful information from the booking. Stop working with Golscar Fiumicino.

Quick pick up procedure. Appreciate the photo instruction re notification of any scratches on pick up as always concerned I might miss something before I drive the car away.

Staff a bit pushy to buy comprehensive car insurance and tried to scare us but other than that everything else was good. Thanks

Worst rental agency so far. refused all my cardfs though i had mastercard, visa and AmEx. They ahd been accepted all over the world but they refused it, pretending they couldn't charge the guarantee (debit cards). A fingerprint would do the job, but they forced me to take the extra insurance and pre-fuel, engaging a 400+€ extra-fee on my holiday. Car : Lancia Ypsilon was rubbish. No power at all 69HP

the care was not in perfect condition. I also requested to pick the car one hour before the booking time and it was absolutely impossible (they asked me to pay an extra 150 euros for anticipating the time)...

Le personnel a été insistant sur le rajout d'une assurance complémentaire malgré le fait de lui avoir dit que nous avions lu correctement ce qui était pris en charge par Easyrentcars

We ordered FIAT 500L and finally we take Peugeot 308 - but car was almost new (11.000 km) and there was enough space for 4 people with luggage. During pick-up was a queue and it takes more than 30 minutes to get the car. Returning the car was faster -about 20 minutes, inspection was fast too.

L’hôtesse d’accueil était très agressive car nous avons refusé de faire une assurance chez elle car nous avions pris l’assurance complète déjà avt de partir chez AXA... Nous avions vraiment l’impression qu’elle était payée au nombre d’assurances qu’elle faisait.... Nous avons tenus bon et elle hésitait même à nous louer la voiture !!! Un comble vu que de notre côté, tout était payé et que nous étions en règle d’assurance.....

Rien à dire .

Lancia Ypsilon not as good as Ford Fiesta (per booking expectation)

1. non avendo macchine a benzina del gruppo che avevo richiesto, mi hanno addebitato 9,90 per la tassa sul diesel!!! (non era un problema mio) (e non la fa pagare nessuno per quelle categorie d'auto...) 2. al mio rientro mi hanno "consigliato", dicendomi che rischiavo di aver addebitata la pulizia dell'auto, che passassi da un lavaggio ad "aspirare" quelle 4 pietrine che c erano dentro. Risultato: 15 minuti tra cercare il benzinaio, cambiare i gettoni, aspirare e ritornare. tutto questo potevano farlo loro in 2 minuti esatti visto che è stato il tempo effettivo necessario per aspirare "quella gran quantità di terra che c'era..."