“Not good experience if your car tyre flat or accident if i need help from Europecar”
About Europcar:8.0/10
The hotline number in Milano italy can not contact and sms to Qeeq also have nothing to help
Not good experience if your car tyre flat or accident if i need help from Europecar
Car did not have what we expected: Sat navigation & at least a backup camera - so was disappointing. However, we did manage with, & get used to, the beeping sensors. We used an app on our phone to navigate but could not plug phone into the car to charge so had to use a map - North Amrica phone plugs don't seem compatible with European plugs - would have been helpful to know!
About QEEQ:10.0/10
Did not know anything about a Price Protector but platform work well.
“Good value for money, fast booking process, hard to find parking(for drop-off)”
About Europcar:7.7/10
The counter staff was helpful but we have argued on what`s included and not included. He tried to upsell (full insurance) even if I have explained I have the Axa Insurance booked through easyrentcars.com website. I have asked if the car is equipped for winter, the staff at the counter said I don`t have included chains in my booking and I need to pay other 6 euro/day. I have showed again my booking details, then he said I have included everything I needed. I left the airport, went on the highway and I have seen the snow chains are mandatory (even if there was no snow). Luckily, our friends were using their car and having spare snow chains in case the police would stop us.
At drop off (drop off opens only at 9:00 so I had to wait in order to get my car checked). I wanted to wait because in Rome Fiumicino I had a bad experience with the check-up.
Overall, I liked Europcar, but I would have preferred a bit more transparency regarding the snow chains.
About QEEQ:10.0/10
Deposit issue:
Deposit blocked on my card was different than the one on the booking (Europcar said that easyrentcar offered me wrong information about the deposit. Easyrentcar was claiming the deposit is 300 euro, Europcar was claiming is 500 euro, luckly this time, the difference wasn`t very big but in % is almost double. What if I rent a more expensive car, easyrentcars would inform me the deposit is 1500, then I arrive at the rental counter and they tell me it`s 2500 and I will have a limit on my credit card of 2000 euro and can`t rent?)
Loyalty program could be improved:
I would prefer a better loyalty program (when I use to rent directly from the same company, I was getting upgrades to cars quite easily + free weekends etc.). Now the "points" I gain n easyrentcars expire from one year to another (I started using the website in autumn last year and didn`t manage to change the loyalty tier as the year changed.
Open claim:
I have an open claim since October with easyrentcars for extrafuel charge which didn`t get solver until now (4 months later).
Satisfied overall:
Overall, I had good experiences with easyrentcars.com. I have started to rent more and more often with them instead of renting directly with the companies.
Difficulty finding a petrol station and ran out of time. (Not their fault) Ridiculous that they charge a filling fee on top of the cost of the petrol. 22€ fee.
About QEEQ:10.0/10
Probably would have picked another car. We got what we ordered, which is unusual. I blame James May! LOL
“Остались очень довольны, ждём ответа от Europcar.”
About Europcar:9.7/10
Так как получали машину вечером не заметили что одна из верёвок понимающие внутреннию крышку при открытии багажника была оборвана. В Бергамо выезд через все шлагбаумы через звонок, т.е камера не видит что машина с проката.
“Overall a good car hire experience but let down by the car insurance process.”
About Europcar:9.0/10
Overall a good experience. The only frustration was the insurance upsell to ensure a full coverage. QEEQ did warn about this but should provide the full coverage up front so that Europcar cannot do a further upsell.
About QEEQ:10.0/10
What price drop protector? And as per above comment, the insurance cover can be handled better by QEEQ.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Jorge
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