ACE RENTAL CARS CAR RENTAL REVIEWS IN UNITED STATES

Need straight forward pick up instructions & contact info.

Customer service was wonderful in helping me to get in touch with ACE so we knew how to get to them.

It’s along the block of several other rental companies but their stock didn’t disappoint. They didn’t have a medium SUV when we arrived but they gladly gave us a different SUV and it was amazing! Perfect car for our trip.

Seeing as I used a third party site to access this one, I’m really happy with the deals that were displayed and the ease of seeing the prices.

Terrible reserved a 15 seater and it was not available!

Like: Very happy with vehicle - it was what I needed to pick my son up at college from his first year with all of his belongings!

Host rental person was very good

Lower rental price

Fast service. Very friendly. Vehicle was fantastic.

Price protector worked. But I don’t see where the credit was put back on my credit card.

That was the worst experience I ever had a rental car place. We missed our reservations due to having to take over an hour to pick up a car that should have already been ready for us! we had a 10:00am pick up and didn't get there until 11:30. They had plenty of time to get it cleaned, etc. The car they gave us also didn't fit all the luggage as claimed in description. Thankfully we had a friend waiting on us and we were able to put the extra bag in their car. We had to send one person back at the end of our trip with their luggage via Uber because it wouldn't fit.

Very friendly, informative and helpful staff.

Was good and a smooth process. A little confusing since the rental place was offsite from the airport but thankfully it was all figured out when we got to the airport.

Like: Igreat that it was located on the main road. Easy to find

Wait to get car was long but the staff was super nice.

Good

Like: Service from customer rep. and car

Knowledgeable and helpful counter staff.

Booking platform works.

Excellent service

Excellent app

Car was smaller than promised. Junky pathfinder not in the class of a Expedition. Had a bad tire and several calls to Ace were ignored, or, I was told several times to just call back later to see if they could find a car with good tires. Just gave up and spent money frequently airing up the tire. Serious lack of customer service. Would think twice before renting from Ace again

Did not have vehicle we reserved terrible never ever ever come back. Had mother in law in wheel chair needed expedition got a mini van. Should get a refund.

Great car! The RPMS light came on everyday however!

It was quick and easy service. Took me fee mintues to get our rental cat.

Good service and easy process.

Like: That we could ride for 4days without having to fill up. There was a shuttle to and from the airport the process to get the car was fast
Dislike: Nothing

It was a nightmare. The agent is so rude. Did not rental after all. What a wait of my time. Will not ever book with you guy again. End up have to go somewhere else for the car in the middle of the night.

Professional & competent counter staff. Good technical support.

Effective intercontinental service.