No queue for car at rental desk, friendly staff, told us the best place to fill up with fuel at the end of the rental, a very smooth collection and drop off process
The postcode from Hertz bolton where i pick up the car from Manchester road on maps is not very accurate and it makes harder to find the location, a bigger banner on the main road will solve this!
Staff at airport were very pleasant and efficient. There's a 5 minute walk from the terminal building to collect the car. Once given the keys I was on my way. Smooth, quick efficient process from start to finish.
About QEEQ:10.0/10
Price Drop Protector I have used EVERY booking, but it's never kicked in. So it makes me wonder if it really works (or is it just that I've been lucky and always booked at the lowest price?).
The car was very new and the staff were friendly. There were some mistakes during the paperwork process, like the provided parking spot number not matching the license plate, which caused a vehicle change. Overall, it was fine.
“I picked up a cheap one day car hire for a trip along the coast from Belfast. No problems.”
About Firefly:9.3/10
Car was fine, better than the model booked.
About QEEQ:10.0/10
Booking was fine, I paid a little extra for a airport in terminal pickup. The Firefly hire was managed by Hertz but the sign was hard to spot. Would have been helpful to know where to go to pick the Firefly rental in the pickup instructions.
Like: Best car we used for touring the beautiful scenery of Scotland. Very comfortable drive and helped enhance our experience. Dislike: Waiting to pick up car upon arrival, it was very crowded.
Like: Everything worked. Dislike: No manual with car. Not obvious that Firefly was part of Hertz. Left so,etching in the car and although contacting Hertz three times no one seemed interested and have heard nothing back. No one returned my call.
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View more >Dislike: Waiting to pick up car upon arrival, it was very crowded.
R.Wilson
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View more >D.redwood
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View more >Dislike: No manual with car. Not obvious that Firefly was part of Hertz. Left so,etching in the car and although contacting Hertz three times no one seemed interested and have heard nothing back. No one returned my call.
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