40 Car Rental Brands at Orlando International Airport (MCO)

Reviewed: April 14, 2024

Drop off location was not easy to find as it was not well sign posted from the main road.

Reviewed: January 6, 2024

Rien à dire, tout s'est bien passé normalement

Reviewed: January 6, 2024

La voiture a été louée avec une très forte odeur de tabac totalement répugnante qui est restée pendant tout le séjour. Nausées à chaque fois que nous prenions le véhicule. Très déçue par que Hertz propose des locations dans un tel état alors qu'il est bien stipulé que ce sont des voitures no fumeur.

Reviewed: April 28, 2023

Ils chargent des assurances sans qu’on s’en rendent compte :(

Reviewed: February 7, 2023

Absolutely fantastic service. Very quick at the desk and then when the booked 7 seater arrived missing the rear seats Hertz quickly sorted another truck for us. Very impressed!!

Reviewed: April 13, 2024

Customer service was terrible. Staff refused to acknowledge my credit card rental insurance

Reviewed: April 8, 2024

Although I informed them I had my own sunpass for the tolls and this was confirmed as ok, they failed to mention that the E-Toll they now use is linked to the car and not a box affixed to window. On return home $30+ taken in toll charges which are duplicate to my sunpass charges. Budget are dealing with this and are refunding after sending proof of the payments I had made

Reviewed: March 8, 2024

perfect

Reviewed: March 5, 2024

Quick and easy, counter staff very easy to deal with.

Reviewed: March 3, 2024

Car windscreen was a little dirty and we ran out of windscreen wash fluid after only one day

Reviewed: March 1, 2024

On dropoff, i was told i will receive a final bill for my reference. I didn't receive anything. But i can see a charge on my card. Its unexplained charge

Reviewed: April 4, 2024

Estuve más de dos hora esperando en la fila para poder coger el carro y cuando fuimos no tenían ningún carro solo carros eléctricos que son na porquería porque en Orlando no hay muchos puestos eléctricos y hay que esperar más de 3 horas para que el carro cargue… mi experiencia estuvo fatal

Reviewed: March 5, 2024

Collection was over 1hr, and drop off was easy but I was overcharged for something I am now waiting to hear from. When collected car, was not clean inside, could do with a better clean next time .

Reviewed: January 16, 2024

Two problems. 1. The pickup desk is understaffed during the busy hours of Sunday afternoon. Among all rental companies, Dollar had by far the longest line. It took me about 20 minutes to pick up the car. 2. Despite that I clearly told the staff that I decline any additional insurance as I got a third party insurance from Qeeq, the staff added an additional liability insurance which cost me $105. In these days, I don't see the contract on paper at the point of signing the digital monitor, so I overlooked the error until later. Now Dollar staff refused to refund the money.

Reviewed: January 14, 2024

Counter staff and staff in garage could have been friendlier. Tried to sell us prepayment for fuel. Told us fuel outside was over $5 per gallon which we knew was laughable and they were cheaper

Reviewed: December 23, 2023

No pagues la renta del Sunpass (programa de peaje de Florida) en DOLLAR, puedes comprarlo en CVS y/o Walgreens.

Reviewed: March 31, 2024

Had booked a chevy Tahoe, was 'upsold' to a ford Expedition due to it having more luggage space at the counter by the Avis clerk and his supervisor who was sat next to him as I use a wheelchair and he said we would require the larger space. It turns out the chevy has more cargo space by aprox 6sft. I feel that I was just taken advantage of. The Ford was great to drive although it was dirty, windscreen inside was filthy and it was obvious it had not been valeted and was nearly but not quite full of fuel. Also the body of the vehicle was fairly beat up for a vehicle with only 25k miles. I did send Avis an email but disappointingly never received a response. The pick up and drop off was super efficient service

Reviewed: January 14, 2024

El coche necesita alineación en su dirección . Se va hacia la izquierda cuando no se tiene el volante . Además hay que cambiarle la goma en el limpiador de atrás .

Reviewed: December 26, 2023

オーランド国際空港でのレンタカー予約は今回で３回目だったので、深夜到着でも不安はありませんでした。予約していた車両が用意されておらず少し時間がかかりましたが、予約車種よりグレードの高い車両を予約価格でレンタル出来ました。到着ゲートがBゲートでAVIS窓口もBで手続きしましたが、車両はAゲート側の駐車場に停めてあり、たどり着くまで少し時間が掛かりました。 海外でのレンタカー予約は希望していた車種が無いことが度々あるので注意が必要です。

Reviewed: November 28, 2023

Everything was perfect.

Reviewed: November 7, 2023

The only thing I missed was the info abt the sunshine card which I paid for. The info was that you could go through all tollgates in without stopping. The message behind the mirror that I should activate I missed for the first days which resulted in add. penalties.

Reviewed: March 21, 2024

The online booking was easy. The shuttle from airport to car rental place was a very long wait! We saw many other shuttle companies multiple times before ours showed up- which was disappointing- the driver was super nice tho. When we got there the people at the desk wanted our insurance policy for 3rd party rentals- which I got the email saying that BUT what they didn’t say was for how much! We had $100,000 covered but you wanted (and only provided this info on a sign when we walked into the car rental place) you wanted $300,000 and I believe not many people have that much coverage for a car rental b/c what car are you renting that cost $300,000! Therefore for us not to be stuck at the car rental we had to pay MORE money! Which was not in our budget!

Reviewed: September 22, 2022

Muy servicio al cliente y muy complicada la devuelta del carro, estuvimos esperando más de 1 hora para entregar el carro, perdimos el vuelo de vuelta por atraso.

Reviewed: April 2, 2022

Car met expectations. Staff courteous however should be more clear on toll transponder. We were inform and paid for daily use which would include tolls. Then told at return/check out it was $9.99 a day to have the teansponder active daily plus tolls.

Reviewed: March 3, 2024

Picked up the SUV at the airport parking lot after checking in before we landed. It was perfect I highly recommend AZ Car rentals for a contactless and cost effective service.

Reviewed: December 3, 2023

Headache having yo call from the uk and to chase up until the last day. Pushed into toll charges but final wasvtaken of. The fuel recharge is extortion 6 times the cost of the pump.

Reviewed: September 14, 2023

A brilliant way to collect vehicles, smooth, professional

Reviewed: May 20, 2022

Terrible I will never recommend this company. You contract something and in the last minute change the things and you have to pay for services that you don’t need

Reviewed: January 16, 2024

Atendimento e rapidez em formalidades me surpreendeu. Excelente

Reviewed: January 13, 2024

Delighted with the whole experience from beginning to end. Normally with other rental companies at Orlando I have to wait 1 hour plus

Reviewed: January 8, 2024

Painless as usual especially when we were taken to and helped through the srlf service kiosk which reduced our waiting time

Reviewed: January 7, 2024

シボレータホクラスで予約をしてシープワゴニアを借りました。車両は新車レベルの良い状態でトラブルも無く、旅行中7人乗る事も有りましたが、車内空間も広くゆとり有る旅をする事が出来ました。大満足です。

Reviewed: December 29, 2023

i have used alamo for every trip ive had and ill always use them. the pick up truck was a bit too big for me (5ft height) and i think ill book a SUV next time but no complaints

Reviewed: January 7, 2024

Small business car rental. They were nice enough to pick up from airport and when returning to drop off at hotel. They text a couple days before or use whatsapp to communicate. The had the car seats as hoped. The car had the engine service light on but they noted it and said it was ok to drive still, I was just worried about that. The car was great other than that. People were friendly.

Reviewed: August 8, 2022

Both sales representatives did a superb job on the intake information and when I drop the vehicle back off.

Reviewed: December 20, 2023

Il a fallu attendre 3 heures avant d’avoir le véhicule que nous avions réservé. L’assurance que nous avions pris au départ n’était pas reconnue par AddCar et il a donc fallu débourser 400$ pour en racheter une sans quoi on ne pouvait pas avoir l’auto que nous avions réservée; horrible expérience !

Reviewed: December 17, 2023

Everything was ok until the insurance issue that they forced on me regardless of having perfect insurance myself and willing to sign any waiver to accommodate them. At the end I paid large sum in order to be able to drive their car.

Reviewed: December 5, 2023

It was TOYOTA COROLLA. AXA Additional Driving Insurance was not accepted. Insurance on my own car was not accepted although it was accepted at FOX rental company in my previous trip to Las Vegas. Counter staff enforced me to buy their insurance.

Reviewed: December 19, 2023

FOX Rent A Car made me wait one-hour and fifteen minutes because my vehicle was not available. They made me wait in the lobby and only when I approached them they made me wait longer until they completed the booking they were handling or I would have waited even longer. They were rude and not organized, a terrible experience.

Reviewed: February 21, 2023

The car was dirty both inside and out. I do understand that for the price we paid that we could not expect the perfect car, but we received a car where the inside padding above the driver's side of the car door kept falling out. Although I provided an international insurance cover on the day, I was sold another cover because the person at the counter gave my wife the impression that we were not at all covered and I had to take out another insurance on the day.

Reviewed: November 8, 2022

Car smelt of smoke, had a lot of dents and scratches. Had to pay £230 unexpectedly when the car was returned although there was no damage.

Reviewed: August 26, 2022

There were extra charges in the process. I will not use this again

Reviewed: November 20, 2021

Every think was ok

Reviewed: December 13, 2023

They told me the only agreement they would agree was there’s. No additional driver. Had to give 1000.00 deposit . I could take or leave it

Reviewed: December 7, 2023

Muy amables y buenas máquinas en excelente estados

Reviewed: October 29, 2022

It was actually Fox Rent A Car, which evidentally is the local affiliate of Europcar. Required a foreign license - US license plus overseas tickets in and out was not enough. Staff said spouse could drive but paperwork at the end said otherwise.

Reviewed: August 22, 2022

An excellent service from pick up with Olivia and drop off. I’d recommend QeeQ to anyone looking to higher a car for their trip to Orlando

Reviewed: November 13, 2019

Will not rent from them again. Missed event we were supposed to go too ...got in late due to run around . Guy at advantage was very helpful.

Reviewed: September 1, 2019

The car i was provided at pick up was not the same as what I booked online. The car turned out to be dirty and alignment was very wobbly during the first three days of drive. I took the hassle to drive back to Orlando airport to swap the car because I felt very unsafe. Then advantage rent a car gave me another car as replacement, but then the car still not as clean as I expected, and the exterior had quite lots of scratch marks and dents (as photo shown)

Reviewed: November 7, 2023

Car drove well but did not have modern Aps etc which I would have expected from a Luxury Vehicle. I wonder if Thrifty actually down Spec their cars.

Reviewed: September 1, 2023

Very slow at collection desk. Need more operators.

Reviewed: August 25, 2023

Very Professional. May the Lord Jesus Christ bless them all.

Reviewed: December 22, 2022

Great service, great car, great experience!

Reviewed: August 18, 2022

We didn’t actually have the Nissan Pathfinder in the end we had a Honda Pilot!! Absolutely lovely car easy to drive very comfortable. Hadn’t been very well looked after. Quite a few marks inside car on centre consol and drivers side wheel arch cover had dropped and would rub on tyre as we turned but other than that a lovely car. So much so we are potentially looking at buying one when we got home

Reviewed: August 31, 2023

excellent customer service

Reviewed: April 28, 2023

Excellent car and service onsite. Pick up and drop off for terminal C was not part of the ‘normal schedule’ though which made things slower than I have experienced elsewhere. Sort this and it was great.

Reviewed: April 8, 2022

Brilliant service and fantastic car. Would use again and again - better than on airport rental company experiences.

Reviewed: February 18, 2020

I was charged more,AC in the back was none,customer service bad

Reviewed: January 19, 2020

I had a very bad experience with Green Motion on pickup. Due to weather in my departure city I arrived early and tried to pick up my car 4 hours early. I was more than willing to add an extra day to my rental at the rate I booked with you. The counter personnel was rude and then told me it would be $200.00 to get a car 4 hours early. I waited the 4 hours and then they charged me more than agreed upon in my rental agreement with easyrentcars.com. You are reimbursing me in the next couple of days. It was a lot of hassle and extra effort. I would prefer not to use Green motion in the future. This is the 4th time I have used easyrentcars in the past 8 months and I do think you are a good company but should stop using Green Motion.

Reviewed: August 9, 2023

Car was great. Huge and plenty of space for family and all our luggage which included 4 large suitcases. No problems. Enterprise also offered me alternatives and were very helpful.

Reviewed: February 24, 2023

The car had a rather large dent on the passenger side but for the value of the $ of the rental it was fine. It was clean. The entire process was easy and the staff were great at the counter.

Reviewed: January 22, 2023

Increíble experiencia de alquiler de autos sin estrés. No había colas en el mostrador DE seven auto y había muchos vehículos limpios disponibles para elegir. La entrega fue muy eficiente y no se agregaron cargos ocultos. Definitivamente voy a alquilar de nuevo seven auto por medio de vip car

Reviewed: January 6, 2023

All staff had a difficult time pronouncing my last name that starts with the letter Y. I suppose in their culture it is pronounced with an H sound as in “hard”. So I had to do a little training on one of the staff. She was very appreciative and had a good attitude. That made it OK for me.

Reviewed: November 30, 2022

Excelente servicio y atención al cliente. Algo lejos del Aeropuerto, todo salió a la perfección.

Reviewed: July 8, 2022

Terrible experience

Reviewed: May 28, 2020

very fast and friendly customer service.

Reviewed: February 14, 2020

Had a great experience with Routes car rental. Car exceeded my expectations and was clean and new. Pick up was a little slow but to be fair a shuttle full of customers arrived at the same time. Agent did not try to pressure or "scam" me into buying any extra insurance, toll pass or gas. Car return was super easy and fast. Shuttle to and from Routes was also fast and efficient. I would use this car rental co. again and would recommend it to anyone.

Reviewed: February 9, 2020

In and out ! Took care of us as usual.

Reviewed: November 24, 2022

great car

Reviewed: May 30, 2022

Everything went well and car worked great

Reviewed: November 4, 2019

Best car rental experience I have had ever! Friendly staff and easy pick up and drop off! Thank you

Reviewed: October 27, 2019

good

Reviewed: September 24, 2019

I booked convertible, however they told they don't have one. I agreed for a regular Mustang. the only compensation given was the pre-paid fuel tank. The car wasn't in the best condition, especially gearbox.

Reviewed: August 18, 2022

Good company. I would certainly rent from them again.

Reviewed: May 30, 2022

Demasiado tiempo para entregaros el auto, y bastante sucio el auto por dentro y por fuera

Reviewed: August 17, 2020

NSTR

Reviewed: December 1, 2019

I had to wait more than 2 hours and after that the lady took care of me was terrible.she had a attitude and needs to get training how to take good care of customer.she was so bitchy.i will never go to ACE again.

Reviewed: November 7, 2019

The car was fine but had difficulty getting the defroster to work properly. Had to leave the window down to see out the window. Additionally, could not get the front windshield to totally clear making the driving difficult.

Reviewed: April 25, 2022

The car was what we required and happy with the vehicle

Reviewed: July 5, 2019

Car , inside and out dirty ( chairs in the back dirty) Tires were being inflated while waiting for the car . I was thinking this is the part of my he process but obviously not, because we had to fill the air few times while renting the car. Major inconvenience an extra expense which they knew about . Then we were told that the gas tank is full then I looked and it wasn’t it was less than 3/4 full which that’s another little lie have not experienced something like this before and I hope I will never experience again but I will not rent from that particular rent a car not a good experience. Waiting at the airport to be picked up that’s another nightmare kept calling the office kept calling the office nobody was picking up them finally they came terrible experience all in all .

Reviewed: July 1, 2019

It was fantastic

Reviewed: June 26, 2019

They picked us up 45 minutes late. They took us on a minivan to a trailer office. They told me they don't open until 6am and my flight leaves at 730am, so it wouldn't work for us by returning the vehicle, but the most disappointing issue was the insurance. They tell you that your own insurance is not enough and pretty much force you to get their insurance, which janks up the price. Avoid these scammers is my humble advice.

Reviewed: June 18, 2019

didn't accept insurance bought on easyrentcars.com, made a contract for a different car and gave the different car, had to go back to correct it. Exterior paint was peeling off, interior car seats had stains

Reviewed: April 2, 2022

Car was great. Service was fast but people that works there should smile more. Greet customers.

Reviewed: February 28, 2022

Keywords: scam, thievery, crooks, avoid. This company has a couple different names - Nextcar and OneSwitch. There may have been a third but I can’t remember. They operate in bait and switch mode. You will pay a price upfront (using a service like kayak, extending to something else like Queeq.com) but that will change significantly upon arrival. No insurance is good enough. While standing there, waiting for an eternity, 2 people walked out the door infuriated with the price changes. I would have followed in their footsteps, had I not already been delayed nearly an hour waiting for their ridiculous shuttle to take me to the office from the airport. I was on a very strict time constraints and forced to stay with this service. My $89 rental became $277 with the additional insurance charges and being forced to rent their sunpass box at $11 a day, plus the tolls. If I chose to decline the Sunpass, I would have had to pay each individual toll plus a $25 fee for each one. The exterior is filthy, with trash cans overflowing, the lobby is fairly clean, but bathrooms are disgustingly dirty. I could go on forever about how unhappy I was with this company, but I will just summarize by saying AVOID!

Reviewed: March 6, 2020

The car was much bigger than the one we selected which was fine except for the gas usage. They charged a $1000 deposit even though we purchased coverage through EasyRentCars and had my own auto insurance. They also did not give me a receipt at drop off and then charged me an additional $120 without contacting me or giving me a reason for the additional charges. I would definitely avoid one switch for future rentals.

Reviewed: March 4, 2020

Very courteous and helpful staff smooth pickup from MCO to rental car quick check in process Our flight was delayed, so we called and they held our car no problem, and told us they appreciated us letting them know we'd be late Everything was great

Reviewed: February 26, 2020

We thought we had a great deal, price wise, for the 4 days we rented the vehicle. But upon pick-up of vehicle (going through/signing of the paperwork), we were unpleasantly surprised that we had (forced) to obtain their liability insurance although we told them that we had our own. That cost in itself costed us more (almost double) than the entire 4-day rental price. :(

Reviewed: November 20, 2021

El auto muy bien excelente, depronto colocar un soporte para el celular que uno usa para el gps y avisar sobre el servicio de los tolls o peajes para tenerlo presente en el presupuesto y contestar más rápido

Reviewed: May 13, 2020

The cars exceed expectation , they gave me free upgrade

Reviewed: March 30, 2020

Our overall review on the hire company during my stay was very good. I was dealt efficiently at the desk and returning the car was simple. Now I've returned to the UK my opinion has completely changed. At the desk I was asked if I required any further excess insurance but I told the agent that I already had that cover through a company in the UK. He seemed fine with that. At that point he asked me to sign the paperwork but unbeknown to me I was signing for the Excess Insurance which I had already told him was not required. At no point did he explain about the insurance so I'd been tricked into buying this cover. An obvious case of misselling but no doubt a good commission for him. The rental car fuel policy was full to full which is normal practice. He recommended that I pay for a full tank of fuel at approx $40 so that I could bring back the vehicle empty with no extra cost. That way when I came to fill up towards the end of the vacation it would be far cheaper than if I had to refill myself-another blatant lie as I filled up on a number of occasions in various parts of Florida and never cost me more than $30. Sounds like another little scam for the rental company. I wasn't of course aware of any of these issues until I returned to the UK. I'm now faced with a bill of $419.72 for Excess Insurance which I'm contesting. Unfortunately their malpractice has spoilt what was a wonderful vacation.

Reviewed: March 21, 2020

Couple of minor scratches and rear indicator block told garage attendant who made a note on pink sljip

Reviewed: March 13, 2020

On collection the type of car rented not available offered upgrade to salon wanted a higher car for ease of getting in and out which was unavailable.They then tried very hard to sell me extra 3rd party insurance at 14£ a day for 30days this selling pressure after a long flight I could have done without.The attitude of the staff was very poor then had to go to other terminal to pick up car I will definitely never use advantage again.I have been visiting USA for 30years and this was the worst rental company I have ever had the misfortune to book with

Reviewed: March 6, 2020

I was told that the vehicle was upgraded I said I didn't want to pay for an upgrade. I was assured it was for the same price. Yet to confirm that as not yet seen my bank statement. I was told I needed more insurance and the gas tank filled option. So giving me an upgrade weakened my resistance.

Reviewed: January 21, 2020

Terrible customer services. Tried to tell us we didn’t have 3rd party liability cover and tried to charge us for this and tried to tell us you couldn’t pay cash for tolls and they we had to purchase toll electronic pack.

Reviewed: March 23, 2020

Horsepower Car Rental is a very small company. The Toyota had 68000+ miles on it. There were very vary many small dents and scratches on the vehicle. Take pictures and video of the car and spare tire, always. The car had a toll transponder in it. I was never told until I picked up the car that I would have to pay $7.95/day for this service. This option was not by choice; it was required. I have ALWAYS paid Florida tolls as I go. Not a choice with Horsepower. It is MANDATORY! I will NEVER rent a vehicle from Horsepower again and I do NOT recommend them.

Reviewed: January 3, 2020

Will use again in a few months

Reviewed: December 31, 2019

Yes, I waited over an hour to rent the car. They charged me too many fees! Putting a hold on my credit card for $1000 was a bit much! No consideration for my time. In the end, the car did not start, I had to uber to the airport. My very bad experience!

Reviewed: December 30, 2019

These guys tell you one price and at the time of renting the car jack it up to twice the original price.

Reviewed: October 21, 2019

We landed late in the evening. We didn't know that the rental place was off-site, and had to look back through email to find a telephone number for the shuttle. It was 45 minutes from phone call to pick up. Once back in the office, we were told we need to buy a toll pass with an up front charge and a daily rate. Our insurance wasn't one of the seven they accepted, so, guess what? Another charge to pay for their insurance. I'm doing the math during this whole sales pitch and realizing we're aren't saving anything, and we are renting from a place that's 10 minutes from the terminal. Oddly enough, the employee said, "If this is too much, we can just take you back to the airport." So, that's what we did. We rented from a national company, which ended up being about the same price, right there in the airport, and had no trouble. But, our vacation started with 2 hours down the drain just to end up with no car from Horspower (why'd you take the "e" out of that word, anyway?). I wasn't comfortable with the up front charges, and it made me afraid that we were in for a big surprise when we returned the car. I guess we'll never know.

Reviewed: March 21, 2020

Counter staff was rude and couldn’t clearly explain what the extra fees were that he was charging us. He also tried to scam us into paying $10/day for the EZPass for video toll roads. It’s actually quite easy to avoid going on those roads. Flex seemed like the economical way to go, but in fact, ended up costing just as much as a car rental in the airport terminal, which would have been much more convenient.

Reviewed: January 15, 2020

Eddy and his brother a very professional and knowledgeable people and they DO offer a very good customer service. The check-in process very fast, no long lines like in big companies. They offered me a mid-size type of vehicle, instead of my compact-one without any charges And I really did like that they haven't tried to up sell me their insurance. The deposit was of a 200$, not like other companies, where it can go up to 500$ or 1.000$. I'm pleased and everything was very smooth !

Reviewed: January 1, 2020

The staff were extremely courteous and professional. They went out of their way to accommodate us when we were running late on our return.

Reviewed: December 2, 2019

Nos hizo perder el vuelo por la entrega del auto

Reviewed: October 16, 2019

Beautiful new car, comfortable and clean

Reviewed: July 23, 2020

The value car rental charge more money dor tax was 3.99 daily in adicción already pay.

Reviewed: March 10, 2020

Car rental price exceeded amount on reservation amount in several areas. Will take up w ccard company but prefer to get it reserved w you. Pls contact me.

Reviewed: January 9, 2020

Not enough staff working there. Had to wait for a long time to get our car. Staff tried to scare us with issues concerning insurance even though we assured them that we had adequate coverage. Car was new and in great condition. No complaints about the car.

Reviewed: December 30, 2019

Great rental!

Reviewed: December 16, 2019

My voucher was for $142.65. I declined all extra insurance, gas, etc. When I was handed my bill, it came to $187.79. This is because Value adds, without asking permission, a fee for "RSA" of $3.99 per day. "RSA" apparently is "road side assistance." I immediately told the desk person I did not approve that. She said it was too late to remove this unapproved charge, and I should call their office. This is the second time they have done this to me. This is outright theft. Also, I was told when I returned the car that I would be emailed my final bill, and I wasn't.

Reviewed: October 15, 2019

Yes, i'm really not pleasant with the car, not only was not what we chose as well as the windshield wiping nothing having greatly delayed our travel times. we should be reimbursed for some amount of what we payed as it was very unfair and even dangerous what happened. and to finish, there was a light on the board that the guy told us that would desperate, but that did happened.

Reviewed: January 16, 2020

Tried to sell insurance. Gave me smaller size vehicle than I paid for. My reservation included GPS but no GPS came with the car. Toll transponder daily rate is too high.

Reviewed: December 25, 2019

I was overcharged $2.40 when I picked up the car. My total rental price was supposed to be $75, of which $15 was paid during online booking and $60 to be paid at pick-up. At pick-up I was billed $62.40, ($2.40 more than the agreed $60 on my reservation). The customer service rep at the counter could not provide a satisfactory reason for the extra charge. I demand a refund the $2.40 extra charge or I will not use your services again.

Reviewed: January 2, 2020

The car was great and so comfortable especially with all the traveling we did. Really glad we went with a bigger car.

Reviewed: September 15, 2019

Because of the hurricane we got diverted to Miami. I called National and they handled the switch very easily.

Reviewed: December 7, 2019

Getting shuttle to and from airport was guick. Staff very courteous and friendly. I had no problems. The car was clean and very nice. I would definetly recommend and use again on my next trip.

Reviewed: November 16, 2019

Very slow on pick up and not much communication during wait to be served. Staff could be mor friendly. Full check car on drop off and write all ok on paperwork.

Reviewed: November 10, 2019

1st vehicle had a malfunction error on dashboard. Waiting over 30 minutes to be served. Charged for gas that I shouldnt have been. Never received a closeout email or notified I will be charged; error was on the location as my car was switched and vehicle I drove off on had a quarter tank and I returned with more than half.

Reviewed: October 7, 2019

I am very please with the service and the process.

Reviewed: September 28, 2019

The place was understaffed Car wasn't clean, only tank full hardly any automation, diagram of car on a flip chart and a signature asked no hard copy of agreement given, was told all was sent via mail. if stopped by police would be an issue same was true on drop off, diagram of car with a so-called check and signature. I was never sure if anything could've been added later. staff said they could block max 2200 usd on my credit card but could save that option against a fee of 500 + usd. after a long flight, dark outside, exhausted, many like me went along just to get out of there worst was next day when I was already in another city I discovered car wasn't cleaned, food remains and dirt on floor. worst was wheels were all different make/model with one with a different specification ( see photos) the front left tire was border line thread worthy. how a rental company can easily allow a car to be rented out is amazing.

Reviewed: August 9, 2019

Arrived at the Orlando airport with a prepaid reservation. The agency did not exist! The phone number at the invoice was out of service. We're told it went out of business. We had to rent from another company.

Reviewed: September 23, 2018

Like: Hugo, was very easy to deal with and a very nice man. No over the counter experiences, just so casual which was nice.
Dislike: Unfortunately the check engine light came on in the car, no fault to anyone and luckily situation was easy fixed.

Reviewed: August 16, 2018

Like: Great company
Dislike: Nothing